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North Portal Estates (NPE) Resident Requests for Assistance

As a community, we want to ensure that all NPE residents are able to obtain essential needs and services.  Therefore, for those who require additional support, the Civic League of North Portal Estates (CLNPE) has set up a “Request for Assistance” system to ensure that no one’s needs fall between the cracks.

  • For city services and non-emergencies, call 311.

  • Anonymous Tip Line: (202) 727-9099

  • Federal Partners (Medicare, National Park, Park Police, Social Security):

Ward 4 Resources: 
  • Mayor’s Office of Community Relations & Services (MOCRs)
    This office works with District agencies to escalate and address neighbor’s concerns. The MOCR with primary responsibility for ANC 4C is Anthony Mitchell, whose contact information is listed below. MOCRs can change from time to time, so please check for updated staff information.

    Contact: Sophia Tekola (, (202) 436-2087

  • Ward 4 Councilmember Janeese Lewis George

This office represents and advocates for Ward 4 and is a key resource for residents. The contact information for the Councilmember’s constituent services staff is below.

Our Constituent Services Team: 

Aura Cruz Heredia

Community Engagement Director


James Lewis

Constituent Services Coordinator


Eskedar Girmash

Constituent Services Coordinator

The Department of Public Works


The Department of Transportation



Public Safety & Behavioral Health

Public Health & Housing


Housing Inspections and Permitting (Former DCRA)


Department of Parks & Recreation
Chris Dyer (



  • WMATA Schedules

  • Thornton/Shepard Park Library
    7420 Georgia Ave. NW
    Washington,  D.C.  20012

  • Terrific, Inc.
    Terrific, Inc. is the DC Department of Aging’s Lead Agency, designed to help you find services without having to leave your own community. These local agencies can work with you directly to identify helpful resources, get referrals, and connect you with the right people at the Department of Aging.
    Address: 418 Missouri Avenue, NW Washington, DC 20011
    Phone: (202) 882-1824 | Fax: (202) 882-1045

    Safe at Home
    The Department of Aging and Community Living's Safe at Home Program provides safety adaptations in and around the homes of qualifying seniors and adults with disabilities. Safe at Home provides in-home preventative adaptations to reduce the risk of falls. Examples include handrails, grab bars, bathtub cut, shower seat, furniture risers, and chair lifts. For more information on how you can apply for the Safe at Home Program, call (202) 724-5626. 



General Resources 
  • High Risk/Senior Guidance
  • How to Take Your Oral Temperature
  • List of COVID-19 Fighting Products
  • Meal Locations for All DC Students
  • Stop the Spread of Germs Flyer
  • Symptoms of Coronavirus
  • Understanding Contact Investigations
  • Videos – DC Government Preparedness Updates
  • Was I Exposed? COVID19 Self Assessment Guide
  • If you are a DC resident and worried about COVID-19, DC Health Link has a special enrollment period so that someone w/o insurance can get covered now. If you live in DC & are uninsured, call (855) 532-5465 to get help with coverage.

Resources for Businesses and Non-Profits
  • CDC Guidance on Large Events & Gatherings
  • CDC Interim Guidance for Businesses & Employers
  • DOH Rulemaking on Mass Gatherings
  • List of COVID-19 Fighting Products
  • OSHA Guidance on Preparing Workplaces for COVID-19

Resources for Kids
  • Meal Locations for All DC Students
  • Parent/Caregiver Guide for Coping with COVID-19 Coronavirus

Stay Connected
  • Sign up for AlertDC
  • Follow Mayor Muriel Bowser on Twitter
  • Follow DC Health on Twitter
  • Follow the Homeland Security and Emergency Management Agency on Twitter

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